Who owns Milanoo?
MILANOO(HK)Co.,LIMITED
Wei Feng
chengdu,sichuan
chengdu
sichuan 610074
CN
owner-phone: +86.02866072680
owner-fax: +86.02866072680
owner-email: wenjiang@126.com ( would highly suggest emailing this great man to tell him ALL about your issues with your order I know I did)
Here is an administrative office address in China, for fun write them and tell them about thier "wonderful" customer service:
No.27 Gulouwai Avenue Dongcheng District,
Beijing, China
Has Milanoo scammed you too? Consider filing a complaint here:
http://www.econsumer.gov/english/index.shtm.
It won't help you get your money back but the site says, "The participating enforcement agencies will use the information in your complaint to spot new trends, uncover new scams, and target suspect companies and individuals for law enforcement actions. It may help to ensure that others are not victimized in the way that you have been. You should know that submitting a complaint to this system WILL NOT necessarily trigger an obligation for any participating agency to investigate your complaint on your behalf."
Did you know Milanoo only lists 6 employees, so it could be that Peggy really is the same person everytime?!
Wednesday, August 11, 2010
The Milanoo address, AKA it's dark outside and I don't know where I work.
The Milanoo address is a obviously a closely guarded secret but I have it for all you fellow returnees!
(what they say)
Qingpi Avenue#99, Cross-Straits Science Park Information Industry Zone, Wenjiang District, Chengdu City, Sichuan province, the People’s Republic of China
or (what my return address label says)
319# Qingpi Ave Cross Straits
611130 Chengdu China, peoples republic of
But for fun you may want to ask them what their address is via live chat: (actual transcript)
Peggy: Thank you for visting Milanoo,what may I do for you?
you: Hello what is the email address and street address of your company please
Peggy: Why do you want?
you: I would like to have it
Peggy: WHy?
you: I don't like to buy things from websites that will not provide me with contact information
you: why can't I have it?
Peggy: Our email is order@milanoo.com and service@milanoo.com
Peggy: We are in china
you: Ok what is your street address please
Peggy: Sorry.I do not have street address at hand.
you: You do not know the address of where you work?
you: go outside and look at the address I will wait
Peggy: Only after you make order and pay you can see our informaiton.
you: Why is that?
Peggy: Now it is night.
Peggy: Then could you give me your address?> (not really sure why she wanted this info?!)
you: I don't feel safe placing an order with you if you won't give me an address
you: I will happily give you my address
you: 1**3 W. Washington Street ******* ** (USA) (I gave her my sis in laws actual address the stars are just for her privacy)
you: Now please give me yours? (really long pause)
you: Where can I see your address after the order is placed?
Peggy: You can see when choose payments.
you: well I have ordered in the past, so I should be able to log in and see it
you: where should I look (she never returned at this point)
(what they say)
Qingpi Avenue#99, Cross-Straits Science Park Information Industry Zone, Wenjiang District, Chengdu City, Sichuan province, the People’s Republic of China
or (what my return address label says)
319# Qingpi Ave Cross Straits
611130 Chengdu China, peoples republic of
But for fun you may want to ask them what their address is via live chat: (actual transcript)
Peggy: Thank you for visting Milanoo,what may I do for you?
you: Hello what is the email address and street address of your company please
Peggy: Why do you want?
you: I would like to have it
Peggy: WHy?
you: I don't like to buy things from websites that will not provide me with contact information
you: why can't I have it?
Peggy: Our email is order@milanoo.com and service@milanoo.com
Peggy: We are in china
you: Ok what is your street address please
Peggy: Sorry.I do not have street address at hand.
you: You do not know the address of where you work?
you: go outside and look at the address I will wait
Peggy: Only after you make order and pay you can see our informaiton.
you: Why is that?
Peggy: Now it is night.
Peggy: Then could you give me your address?> (not really sure why she wanted this info?!)
you: I don't feel safe placing an order with you if you won't give me an address
you: I will happily give you my address
you: 1**3 W. Washington Street ******* ** (USA) (I gave her my sis in laws actual address the stars are just for her privacy)
you: Now please give me yours? (really long pause)
you: Where can I see your address after the order is placed?
Peggy: You can see when choose payments.
you: well I have ordered in the past, so I should be able to log in and see it
you: where should I look (she never returned at this point)
Tuesday, August 3, 2010
Things have Escalated!
My emails containing pictures to Milanoo come back and so I was forced escalate my complaint with papal
Not as described - Claim - #PP-001-033-834-387
5 seconds later I recieved this
"Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund."
WHAT? They did not even contact them!? And to top it all off my complaint was item not as described, why was that even an option if they weren't going to do anything about it?! Now I know Paypal sucks and you are NOT as safe as you think when you buy through them...next stop Visa...
Not as described - Claim - #PP-001-033-834-387
Why the Blog?
In August of this year my beautiful niece will be getting married, and I may be naked...just kidding! While looking for something to wear to this event I stumbled upon Milanoo's website and thought it was a dream come true, beautiful dresses at great prices. I now know that Milanoo's pictures are stolen from magazines and catalogs and that those dresses won't be the dresses you receive. I now know that Milanoo's work is sent out to other places so they claim no responsibility for it. I now know that you may, and most likely will receive a dress that will not be wearable. This was the case for me I ordered an adorable dress in pink I thought would be perfect.When it arrived it was anything but perfect.
It arrived promptly about that I have no complaints. I snatched it from the UPS man and sprinted upstairs to try on my treasure and was immeditly taken aback by the cheap quality of the super shiny taffeta, oh well I thought I will make it work. I noticed a hole in the hem, oh well I will sew it shut if need be:
Then I noticed the back was lace up, which is odd because the front also sports a big bow. OK I thought I can work around that too I slipped it on and noticed this
Ok round pads the size of coasters which are visible I am sorry, I am just not fabulous enough to overcome something that makes me look like I stuffed my bra with brillo pads!! I cannot overstate how horrible these little foam ufo's are! It looks as though I am trying to prevent some kind of breast leakage!
Also the website stated that my dress would have "Silver Satin around the waist with beaded decoration. This is what I recieved:
To be honest at this point the peacemaker inside me is trying to figure out how to work around the breast pads and live without the detail but then I look in the mirror and notice something horrible, THE HEM IS UNEVEN!!!
And finally just to top off the terrible experience I decided to lace that puppy up and wouldn't you know it, the bust was TOO SMALL!!! Not just a little too small 11" too small, I cannot overcome 11"! Yes I know it's lace up... 11" IS with the yolk stretched all the way across!
Without the full yolk it is a whopping 14" too small! PEOPLE 14"! That is over 1 foot that is smaller than a size 0!! There is no company that makes adult clothing with that measurement! I guess somehow Milanoo figured I was some kind of woman child who ordered a plus sized dress but that I was a dwarf up top!?
I contacted customer service. Here is that lovely transcript!
It arrived promptly about that I have no complaints. I snatched it from the UPS man and sprinted upstairs to try on my treasure and was immeditly taken aback by the cheap quality of the super shiny taffeta, oh well I thought I will make it work. I noticed a hole in the hem, oh well I will sew it shut if need be:
Then I noticed the back was lace up, which is odd because the front also sports a big bow. OK I thought I can work around that too I slipped it on and noticed this
Ok round pads the size of coasters which are visible I am sorry, I am just not fabulous enough to overcome something that makes me look like I stuffed my bra with brillo pads!! I cannot overstate how horrible these little foam ufo's are! It looks as though I am trying to prevent some kind of breast leakage!
Also the website stated that my dress would have "Silver Satin around the waist with beaded decoration. This is what I recieved:
To be honest at this point the peacemaker inside me is trying to figure out how to work around the breast pads and live without the detail but then I look in the mirror and notice something horrible, THE HEM IS UNEVEN!!!
And finally just to top off the terrible experience I decided to lace that puppy up and wouldn't you know it, the bust was TOO SMALL!!! Not just a little too small 11" too small, I cannot overcome 11"! Yes I know it's lace up... 11" IS with the yolk stretched all the way across!
Without the full yolk it is a whopping 14" too small! PEOPLE 14"! That is over 1 foot that is smaller than a size 0!! There is no company that makes adult clothing with that measurement! I guess somehow Milanoo figured I was some kind of woman child who ordered a plus sized dress but that I was a dwarf up top!?
I contacted customer service. Here is that lovely transcript!
Please wait for a site operator to respond.
You are now chatting with 'Peggy'
Peggy: .Thank you for visting Milanoo, this is the customer service representative,may I be of service?
you: I have an issue with a dress I have bought from you and I would like to send it back and have my money refunded
Peggy: please tell me the matter
you: It does not fit in the bust the breast pads are visable and there is no beading as the description states
Peggy: We are quite sorry for that, but it needs to be taken pictures, pictures are gonna be our prove of resolving your problems and a source of us to send them feedback to supplier. So please kindly take pictures by laying the dress on the ground and then place a tape ruler onto the dress to measure out the size of waist \ bust , then send to order@milanoo.com . when we get pictures , we could know how to assist you.
you: No I am sorry I would like to send it back I do not have time to take pictures of a dress that is not what I ordered you all can take pictures if you like when I send it back
Peggy: we need confirm it firstly , thanks for your kind cooperation
you: You can confirm it when it arrives. I am going to file a paypal dispute to correct this matter if you will not work with me.
you: Customer service means the customer is happy, I am not happy I want to return my dress to you for a prompt refund
Peggy: im trying to resolve it , but now we need your help , we wanna confirm it firstly , please take pictures
you: Listen this can only be resolved with my dress being returned and my money refunded there are no other options pictures do not matter I will not take any more effort to work on this matter as I now have only 2 weeks to find a proper dress
you: The mistake was on your end not mine. I want to know where to send this back to and an assurance I will receive a full refund.
you: I am now filing a paypal dispute as you have refused to work with me on this matter
Peggy: We just wanan confirm it firstly
you: I am sorry but there is only one way to resolve a full refund, I will not send pictures as you can take pictures yourself when it arrives, will you give me the return address or not?
you: You have 10 minutes to provide me with the return information or I will take the issue up with paypal
you: You have left me with no other option but to file a paypal dispute.
Peggy: PAYPAL also wanna pictures to confirm ,and we are trying our best to reslove this issue
you: Well if need be I will provide them for paypal however it is ridiculous that you will not allow me just to return my dress
you: Your website states "If there are irremediable defects with the goods, you can return them back exchange under our 7 Days Return / 15 Days Exchange warranty" I do not have time to mess around I want it returned NOW
Peggy: when we receive your pictures , we will file to our RMA department , and my co-worker will confirm with our manufacture and resolve this issue
you: And by then it will have been 7 days I want the RMA now.
you: There is no resolution but return!
Peggy: Just take pictures firstly , after we confirm it , we will offer you the solution.
you: I know the solution already it is return! I want to return and I would like it now. I do not wish to wait
you: I will repackage item and send back return to sender.
Peggy: We are afraid that we can not resolve this issue without any pictures and RMA , we wanna resolve this issue , and we need your kind help , please take pictures
you: i have no way to take photos and will send it back return to sender tomorrow via UPS
Peggy: We are quite sorry that we will not accept complaint without RMA
you: Well paypal will
you: So will Visa, I will send it back return to sender or you can give me RMA now
you: Do you have a supervisor I can speak to?
Peggy: We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.
you: I will confirm it arrived via UPS
(at this point I believe she is claiming that if I send it back it will "go missing" so I hit the send transcript to my email button and that's when things get really quiet)
you: clearly you can recieve my goods at the return address otherwise you would not have listed it as the return address
you: Just spoke with Visa over the phone they say if I send it back to the address listed they will insure my money is refunded
you: if you fail to do it they will do it for you
you: I will also inform the trade websites you advertise on of your unwillingness to work with customers, all I am asking for is a refund for defective merchindise, your website claims you want me to be 110% satisfied...I am clearly not satisfied
you: I contacted you within 2 hours of the receipt of goods. I want this resolved now, I am happy to return the goods that were frankly not what I ordered and clearly misrepresented and defective will you give me the correct address or should I send it back return to sender?
you: I would like to chat with a supervisor please
you: I would like to chat with a supervisor please
you: Ok I will consider your failure to respond a lack of ability to help me resolve this or provide me with a supervisor so I will just send the items back as instructed by Visa and open a paypal dispute over the matter. Good day.
(I have always wanted to say good day!
So I have filed a complaint with paypal, which they have refused (Milanoo not paypal) and have since read a million horrible things about this company. I have also sent pictures to the email they asked me to. I will keep you all informed of any progress or lack thereof and I encourage you to post your Milanoo stories as well. It's time the customer had some voice and recourse! I may be out $100 (I really hope not) but I will be sure that others can learn from this as I figure out how to navigate through the complaint process.
Subscribe to:
Posts (Atom)